anchorageprogrammer | Systems Administrator - Anchorage, AK in Anchorage, AK

Systems Administrator - Anchorage, AK

  • Apollo Staffing
  • $83,770.00 - 125,080.00 / Year *
  • Anchorage, AK 99503
  • Full-Time

Our client is a Managed Services Provider located in Anchorage, Alaska. They are seeking a Systems Engineer who enjoys helping others and being part of a team. An ideal candidate will be self-driven, self-motivated, attentive to details, have great customer service skills, experience with Microsoft Windows desktops and server OS s, and a desire to continue learning. Success in this position includes accepting full responsibility for ensuring that the customer s needs are met in a timely manner.

Their Systems Engineers are members of the Operations team and are responsible for working and completing service tickets per urgency and service level agreement (SLA). Strong customer relations are a must and the successful candidate must possess an above average ability for completing assigned tickets and tasks.

Minimum Qualifications:

Interpersonal skills such as phone skills, communication skills, active listening and customer-care

Ability to adapt to changes quickly

Attention to detail is a must

Strong desire to grow and learn

Self-motivated with the ability to work in a fast-moving environment

Prioritize requests for technical assistance

Intermediate knowledge of network and troubleshooting techniques

Vast knowledge of troubleshooting and configuring web browsers

Provide remote and on-site support to customers

Provide support through email and other electronic mediums

Install OS, applications and company software on computers, configuring as needed

Maintain software and hardware inventories

Microsoft Active Directory maintenance

Server management

Firewall and router configuration, installation and troubleshooting

Network Infrastructure troubleshooting and installation

Malware and Antivirus detection, removal, and prevention

Documentation of tickets, processes, and configurations

Other Valuable Skills:

Knowledge and understanding of ConnectWise

Knowledge of Sophos products and devices

Knowledge of Azure cloud

Office 365 management and troubleshooting

Experience working with virtual infrastructures

Knowledge of Office 365

Associated topics: administrator, http, maintenance, network, scom, scom sccm, server, system center configuration manager, system center operations manager, tcp

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.